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FAQs

Good to know about your stay at the alpina

  • Arrival and Departures

    We will always present you with a perfect, lovingly made room. Therefore please note, that on arrival your room will not be available until 3.00 p.m.. On the day of departure your room is available until 11.00 a.m.. Please note that the total cost of the period booked will still be payable in the case of late arrival or early departure!

    The Austrian hotel contract conditions apply, place of jurisdiction Zell am Ziller.


  • Cancellation Conditions

    Reservation cancellations can only be accepted in writing. Up to 3 months prior to arrival: no cancellation costs apply. Up to 1 month before arrival we charge 40% of the total package price. Up to 4 weeks before arrival we charge 70% of the total package price and less than 1 week before arrival we charge 80% of the total package price. The Austrian hotel contract conditions apply.


  • Travel Cancellation Insurance

    You might find yourself in a situation where you have to cancel your holiday. To lessen the effect, we recommend travel cancellation insurance. In this case the incurred costs will be assumed by the Europäische Reiseversicherungen.


  • Deposit

    Please transfer the advanced payment according your booking confirmation.

    No. 0600-606651, BLZ 20510 Sparkasse Schwaz AG
    (IBAN - AT432051000600606651 / BIC – SPSCAT22)


  • Prices

    When a new price list is published all previews price lists are no longer valid. Unintentional typos and printing errors are excluded, and prices are subject to change. The Austrian hotel contract conditions apply.


  • Payment Options

    The payment for your stay, as well as all other fee-based services can be paid in cash, EC card, VISA, Mastercard or any bank transfer also in advance.


  • Smoking - Non-smoking

    All rooms & suites at the alpinahotel, as well as all dining areas are non-smoking areas. Smoking is permitted on your balcony or in our Rossobar.


  • Wellness Area

    If you cannot keep an appointment booked in our wellness area, please let us know at least 24 hours in advance. Otherwise we have to charge 80% of the treatment price.


  • Animals

    Please note that dogs and other animals are not permitted out of consideration for other guests.


  • Local Tax

    For guests older than 15 years the local tax is € 1,- per day and will be charged separately.


  • Any questions ...

    If you have any questions regarding our house or your booking, please contact our reception:
    Tel. 43 5288 62030 or info@alpina-zillertal.at.